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Shopping Guide


Order Process

  1. Select item.

    From shopping page, please select your item, color, quantity and click "ADD TO CART".

  2. Review and confirm the items in your cart

    During your shopping, when you click "shopping cart" located in the menu (upper part of page) ,
    you can review your order and check the subtotal of your purchase.
    To cancell items, please click "remove".
    To change in the quantity, color, size, this can be done by clicking "edit".
    If the shipping address is your register address, select "Billing address". If the shipping address is not your registered address, select "Another address".
    Choose a payment method.(Credit card or Paypal transfer)
    To continue shopping, simply click "continue shopping".

  3. Order

    To review your purchase, click "CHECK OUT" - this will take you to the SIGN-IN page.

  4. Sign-in selection

    TXM members, enter your user e-mail address and password and click "SIGN IN".
    Then, review and confirm the order and select shipping information.
    This will take you to the shipping address information page.

    Not Register Yet? You can become a member to next page "CREATE A NEW ACCOUNT".

  5. Final confirmation

    Review and confirm your cart (purchase) and click "PROCESS ORDER" button.

  6. Order completion

    Your order is complete. You will receive TXM ORDER CONFIRMATION? through your registered E-mail address.
    If you do not receive this confirmation within 1 to 2 days, please contact us by E-mail.

 

Payment Method

  • Credit card

    We accept VISA, MASTER CARD, AMERICAN EXPRESS and DINERS CLUB.

  • PayPal Account

    Our Paypal account is bank@txm.co.jp.

    How to register and use, www.Paypal.com please.

Customs

Please note that total amount of your purchase to be written on invoice. If trouble occurs thereby, we cannot assume the responsibility.
When parcel confiscated or delayed delivery at customs in intended country of destination, we also cannot assume the responsibility. We recommend you confirm regulation of your country in advance.
 

Postage

Items will be shipped by EMS (Express Mail Service).
Shipping fee is 2,000 yen to any countries outside Japan.
Free Shipping On Orders over 30,000yen.
 

Create an account

You will be able to :
Get points*
Check out faster
Save shipping address
*1 point = JPY1, we give 5% back as points.

Sign in -> Shopping -> get points which can be used at next shopping.
 

Returning items

For shipping errors, such as wrong items, or quantities, please contact us and we will do our best to correct this matter.

Arrival

The packages will be generally delivered within 10 business days.
* Please note that during busy seasons, due to proceeding through customs or certain regions, delivery may be delayed.
* In case your ordered items are sold out or out of stock, we will contact you through e-mail or phone.

For wrong items

Please contact us by phone or e-mail within 7 days after arrival of merchandise. Please return the merchandise by COD (cash on delivery)

For problem with the product or defect

Please contact us by phone or e-mail within 7 days after the arrival of merchandise. For defects , we will exchange the item or refund your payment

Return

Caution for Customers
Thank you for visiting our homepage.
Please read our regulations.
Please contact us by e-mail within 7 business days after arrival of merchandise.
Without contact us, we hardly receive your claim.
1) Generally, we can not accept to :
# cancel of order
# change of merchandise
# exchange
# refund
2) We will do our best to correct under these.
# wrong items
# quantity, color, size
# defect
But please carefully take notice of these conditions the case of each one, we will not to be able to solve a problem.
# item without tag
# item have been worn once
# item without receipt
# be sold in special price

Notice.
Indicated price and the freight amount billed are not included the imported duty and the custom duty.
These taxes are buyer burdens.
Since the tax amount is a country differs, please investigate the amount of money by you, buyers.


Please enjoy!

■Get E-mail Updates

■Connect us on SNS

■Payment Methods

You can pay online.
・Credit card(VISA / MASTER / Diners Club / AMEX)
・PayPal

read more >>

■Shipping International

Items will be shipped by EMS (Express Mail Service).
Shipping fee is 2,000 yen to any countries outside Japan.
Free Shipping On Orders over 30,000yen.

read more >>

■Create an account

You will be able to :

*1 point = JPY1, we give 5% back as points.

Sign in ->Shopping->get points which can be used at next shopping.

read more >>

■Returns and exchanges

Please note that our products are non-refundable for unique identity for our sensitive fabrics and made, except for defective and wrong items.
In case of defective and wrong items, please advise us within 3 business days after receipt.
We want all of you to be satisfied with what you get from us, we can only do our very best to make better products than your expectations!
Thanks very much for your kind understanding.

read more >>

■Size Information

【Men's underwear size (Waist)】
S Size : about 68-76 cm
M Size : about 76-84 cm
L Size : about 84-94 cm
LL Size : about 94-104 cm

【Lady's underwear size (Hips)】
M Size : about 87-95 cm
L Size : about 93-100 cm

This is the standard size of Japan.
Our products are made smaller than US/EU size.
Please choose L or XL size who are living in US/EU or another western country.

■About Us

Turkey Co., Ltd.
TXM Division


Tamagawa Building2F
3-6-1 Kuramae Taito-ku Tokyo
111-0053
JAPAN
TEL +81-03-6273-1070
FAX +81-03-6273-1071